Melbourne, Victoria

We’re open Mon – Fri, 9 a.m. – 5:30 p.m

Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

Payment may be made by Paypal, credit or debit card. We accept Visa and Mastercard or American Express.

How long will delivery take?

We will normally dispatch the product within 4 business days from the receipt of your order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. We will deliver the product to the place of delivery you specify when making your order.

Can I cancel, modify or return my order?

You may cancel your order within 24 hours of ordering using the contact details below and you will receive a refund.

Modification to an existing order can also be within 24 hours of ordering using the contact details below. To avoid possible delays and mishandling, it is your responsibility to check the order details, including product/service and pricing, before you complete your order on the Site.

We do not generally accept returns for change of mind. Please contact us using the below contact details.

Repair, replacement or a refund: If you wish to seek repair, resupply, replacement or a refund for a product or service, please contact us and we will explain the requirements to you. This may include you providing proof of purchase and evidence of the faulty product to us.

What are the delivery charges for international orders from the Online Shop?

We deliver Australia wide. Please refer to the delivery information on the Site to check that you are in our delivery area. If you are not in our delivery area, please contact us to discuss delivery options.

My order is not being accepted. Why?

Please be sure that the address you are entering in the “Billing Details” field is the address that is registered with your bank and the address where you receive your bank statement. If the system still doesn’t accept your order, please contact us using the below contact details.

Send us an email