Shipping

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• We normally dispatch the product within 4 business days from the receipt of your order, unless otherwise noted on the site. Any delivery periods displayed on the site are estimates only, based on the information provided by the delivery company. We will deliver the product to the place of delivery you specify when making you order.
• International orders take 4-7 business days to be delivered via Australia Post, DHL Express, TNT or UPS and we ship within same 1 business days from the receipt of your order, unless otherwise noted on the site.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Free shipping Australia wide.
• International orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Payments

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Google Pay, Apple Pay, PayPal & Afterpay.
  
• We also accept offline payments via check & direct bank deposit in Australia.
• Cash on Delivery is not available. 

Note that additional exchange fee may apply if your currency is other than (AUD) Australia dollars.

Cancel, Modify or Return 

You may cancel you order within 24 hours of ordering using the contact details below and you will receive a refund.

Modification to an existing order can also be with 24 hours of ordering using the contact details below. To avoid possible delays and mishandling, it is your responsibility to check the order details, including product/service and pricing, before you complete your order on the site. 

We do not generally accept returns for change of mind. Please contact us using the below contact details to speak to one of our customer representative. 

Repair, replacement or refund: If you wish to seek repair, resupply, replacement or a refund for a product or service, please contact us and we will explain the requirements to you. This may include you providing proof of purchase and evidence of the faulty product to us. 

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@jameswani.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Delivery charges for International orders?

International orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. If you are not in our delivery area, please contact us to discuss delivery options.

Internaltionl taxes & Customs

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods. The general amount for the duties taxes fee is about 20% of the dollar amount of the merchandise. 

We recommend that you should contact your customs office for specific amount and percentages. 

Please note: If payment to customs is not made, your order will be returned to JAMES WANI warehouse and a shipping handling fee will be deducted from your refund.